🔒 Privacy Policy
Last updated: January 1, 2026
At HolizO, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website or services.
Information We Collect
We may collect personal details such as:
- Name
- Phone number
- Email address
- Travel preferences and booking details
This information is collected when you fill out enquiry forms, request a quote, or make a booking with us.
How We Use Your Information
Your information is used to:
- Process bookings and travel enquiries
- Contact you regarding your trip or requests
- Provide customer support
- Improve our services and user experience
Data Protection
We ensure reasonable security measures to protect your personal data from unauthorized access, misuse, or disclosure. Your information is never sold or shared with third parties, except when required for booking services (hotels, transport providers, etc.).
Consent
By using our website and services, you consent to the collection and use of your information as described in this policy.
Contact
For privacy concerns, email us at holizoofficial@gmail.com or call +91 62907 73086.
❌ Cancellation Policy
Last updated: January 1, 2026
Our cancellation policy is designed to be fair and transparent.
Cancellation by Traveller
- 100% booking fee refund if cancellation is made within 72 hours of booking.
- 50% booking fee refund if cancellation is made within 1 week of booking.
- No refund of booking fee for short-period or last-minute bookings.
Cancellation by HolizO
If a booking is cancelled by HolizO, customers will receive:
- 100% refund, or
- A replacement trip / rescheduling option, as preferred.
Refunds (if applicable) will be processed within a reasonable timeframe.
How to Cancel
To cancel, WhatsApp us at +91 62907 73086 or email holizoofficial@gmail.com with your booking reference.
📄 Terms & Conditions
Last updated: January 1, 2026
By accessing the HolizO website or booking any travel services with us, you agree to the following terms and conditions:
- All bookings are subject to availability and confirmation.
- Prices may vary based on season, availability, number of travelers, and travel duration.
- HolizO acts as a travel planner and coordinator; actual services (hotels, transport, activities) are provided by third-party vendors.
- Travelers must provide accurate personal and travel information at the time of booking.
- Any changes requested after booking may incur additional charges.
- HolizO is not responsible for delays, cancellations, or disruptions caused by weather conditions, natural calamities, government restrictions, or other circumstances beyond our control.
- By continuing with a booking, you acknowledge that you have read and accepted these terms.
Governing Law
These terms are governed by the laws of India. Disputes shall be subject to the jurisdiction of courts in West Bengal.
Contact
For queries: holizoofficial@gmail.com | +91 62907 73086
